Refund policy

FPV1 is a UK brand. Every item is printed to order for you by our production partner. This policy does not affect your legal rights.

  1. Changed your mind? 14 days to cancel You can cancel your order for any reason within 14 days of the day you receive it (UK Consumer Contracts Regulations 2013).
  • To cancel: email hello@shopfpv1.com with your order number and the item(s). You don't need to give a reason.
  • Send it back within 14 days of telling us. We'll send you the return address. Please don't post returns to our business address unless we ask you to.
  • Condition: unworn, unwashed, undamaged, with tags/packaging where possible. If an item has been handled more than needed to check it (like in a shop), we may reduce the refund to cover the loss in value.
  • Return postage is paid by you for change-of-mind returns. We recommend a tracked service.
  • Refund: we refund the item price and the standard delivery cost you paid (not any extra paid for express) within 14 days of receiving the item back, or proof you've sent it, whichever comes first. Refunds go to your original payment method.

Cancel before it's made: orders usually go into production within a few hours. Email us straight away and if it hasn't been printed we'll cancel it and refund in full.

Exception: items we have personalised to your own specification (for example your own name, text or artwork, if we ever offer that) can't be cancelled for change of mind. Our standard FPV1 designs in a chosen size and colour are not personalised and can be returned as above.

  1. Faulty, misprinted, damaged or wrong item If something arrives faulty, misprinted, damaged in transit or isn't what you ordered, we'll put it right at no cost to you (Consumer Rights Act 2015).
  • Tell us at hello@shopfpv1.com with your order number and clear photos of the problem and the label. Please let us know within 30 days of delivery so we can claim from our printer quickly.
  • Fix: a free replacement or a full refund, including delivery. You normally won't need to send faulty items back; if we do need them, we pay the postage.
  • After 30 days: you still have your legal rights. Under the Consumer Rights Act you can be entitled to a repair, replacement or refund for faults for up to six years; just contact us.
  • Not a fault: normal wear, damage from not following the care label, small variations in print placement (about ±2 cm) or colour shade between screens and fabric.

  1. Wrong size? We can't swap sizes directly because each item is made to order. Return it within the 14-day window above and place a new order, or email us and we'll help. Please check the size guide on each product page.

  2. Lost parcels See our Shipping Policy. If your order never arrives, we'll reship or refund.

Contact
hello@shopfpv1.com